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We offer a full money back guarantee if for any reason you are unhappy with your purchase. All that we ask is that you return the goods to us unused within 14 days and we will refund your money in full (excluding postage). This guarantee does not affect your statutory consumer rights.
If you do have a complaint you should contact us immediately so that we may attempt to resolve the problem. You may telephone or fax us on +44 (0)117 942 5353 or email us at complaints@hammocks.co.uk. We do endeavour to respond to complaints promptly and within five working days.
We do advise all customers to read any care and maintenance information included with our products to avoid the possibility of damage due to inappropriate use. In circumstances such as these we are unable to offer a refund or provide replacement goods. In the case of faulty goods being delivered we ask that customers contact us immediately by email, telephone, fax or letter. Faulty goods will be replaced by us and return postage costs incurred will be refunded in addition to the provision of replacement goods or refund of original costs including postage.
Read Our Trading Code Of Practice
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